We called C & M after we were having issues with our garage door not opening with the remotes. Manuel came out within a day or 2 of our call & was very professional. I explained the issue & he gave us 2 options of how to resolve it – install an external receiver or replace the motor entirely. Both were relatively affordable but he didn’t try & up sell the more expensive solution, which was the new motor. He thought installing the external receiver (cheaper solution) would be perfectly fine for resolving the issue we were having. Unfortunately, this resulted in some sort of cross wiring because over the next few days our garage door would open & close by itself! It was very upsetting & unsettling. Manuel came back out, no charge, to try & figure out what was causing this problem. Unfortunately, the repairs he did second time didn’t resolve the garage door issue of opening & closing by itself & I had to have a tech come out for a third time. This time the tech suggested we need the motor fully replaced (it was time for that anyhow as this was the original motor for the garage door which was about 10 years old). Kathy in the front office was able to give us credit back for the receiver & have the new motor we wanted (with a motion sensing light) installed within a week & a half of the original service call for a very reasonable price. They did right by us. Not a single issue with the new motor. Garage door now only open & closes with the remotes & the keypad! We are VERY happy customers & we will be recommending this company to friends & family.
